STREAMOTION PTY LTD: PRIVACY POLICY
Table of Contents:
1. INTRODUCTION
2. WHAT INFORMATION DO WE COLLECT?
3. HOW DO WE USE YOUR INFORMATION?
4. ACCOUNT SHARING & PROFILES
5. HOW DO WE PROTECT YOUR INFORMATION?
6. HOW DO WE HANDLE CREDIT INFORMATION?
7. HOW CAN YOU ACCESS YOUR INFORMATION?
7. HOW CAN YOU OPT OUT?
8. OTHER IMPORTANT INFORMATION FOR YOU
9. HOW YOU CAN CONTACT US
10. LIST OF INCLUDED COMPANIES
This Privacy Policy applies to each company listed in Section 11 below (“Company”, “us” or “we”). It explains how we collect, use and disclose information about you.
This Privacy Policy applies to information which identifies you, or from which you can reasonably be identified, such as your full name (“personal information”). This Policy describes how we handle the personal information we collect when we provide our services. Our services include: content subscription services such as Kayo Sports, Binge, digital subscription services, advertising, websites, mobile sites, applications (“apps”), and widgets, competitions and customer surveys or any other product or service supplied to you by the Company (collectively, “Company Services”).
This Privacy Policy otherwise applies to information about anyone who interacts with us, including advertisers, subscribers and people who use Company Services (both registered and unregistered users).
2. WHAT INFORMATION DO WE COLLECT?
We collect personal information to provide Company Services and for our business operations. If you choose not to provide the information we request from you, we may not be able to provide you with the services you require. We describe the main types of personal information we collect and the main reasons why we collect that information below.
Registration Information is the information you provide to Company when you register for, subscribe to or use a Company Service. This may include information you provide us to:
• create an account;
• create profiles;
• become a subscriber;
• become an advertiser;
• post comments;
• receive a newsletter;
• provide feedback on a Company Service;
• resolve an issue with a Company Service; or
• enter a competition.
Registration Information may include, your name, delivery or postal address, email address, mobile phone number, gender or birthday.
You are able to use some Company Services without providing any personal information (for example when browsing our digital products as a casual user) or by providing an alias. We usually tell you when you are able to use Company Services in this way.
Public Information and Posts include comments or content that you post to the online Company Services and the information about you that comes with those posts. This may include your name, user name, comments, likes, tweets, status, profile information and picture(s). Public Information and Posts are available to everyone who views our websites and may be displayed in search results on external search engines, even after you cancel your account with us.
Information from third party Social Media. If you access or log-in to a Company Service through a third party social media service, connect a Company Service to your social media profile, or post publicly about the Company Service on a social media service, we may also collect information from that social media service.
This may include:
• your user name for that service;
• any information or content you have permitted the social media service to share with us (such as your profile picture(s), email address, followers or friends lists); and
• any other information you have made public (including other posts you make using your social media profile).
When you access Company Services through your social media profile, or when you connect a Company Service to your social media profile, you authorise us to collect and handle your personal information in accordance with this Privacy Policy. We do not collect your social media profile password.
Activity Information – cookies and other technologies. When you visit Company’s websites (including to access and use Company Services) or otherwise use the Company Services, we may collect information about your visit and your use of the Company Services. For example, in order to connect you to the Company Services, our servers receive and record information about your computer, device, and browser, which may include your IP address, browser type, and other software or hardware information. If you access the Company Services from a mobile or other device, we may collect a unique device identifier assigned to that device, geolocation data, or other transactional information from that device.
Information from Other Sources. We may supplement the information we collect about you with information from other sources. This may include anonymised information from third parties who collate information about you in order to derive anonymous insights about you, information from publicly available sources (such as other published content) and data providers, as well as information from our business partners or related and affiliated companies in Australia or internationally.
Viewing habits and usage data. When you use a Company Service we collect information about your usage such as preference information, viewing or browsing habits as well as how you locate and watch content.
Information in relation to other persons who deal with us. When you apply for a job or contract with us we may collect information about you to help us decide whether to offer you the job or contract. For example, we may collect information about how to contact you, your education or work history, or other information included in your CV or résumé. We may collect this information from you, or from any recruitment consultant, your previous employers, or other referees.
This Privacy Policy does not apply to our collection, use and disclosure of information:
• we hold about you once you become an employee;
• we keep after your employment relationship with us ends,
where that collection, use or disclosure relates to your employee relationship with us and the records we hold about you as an employee.
Company also collects personal information about our suppliers and individuals employed by our suppliers (including service and content providers), contractors, dealers, related companies, agents and corporate customers. We will explain why we are collecting this information and how we will use that information, unless it obvious from the circumstances.
Third Parties. We may collect your personal information from third parties where you have agreed with them that your information may be disclosed.
3. HOW DO WE USE AND DISCLOSE YOUR INFORMATION?
We use the information we collect about you to provide Company Services to you. As part of our service to you we may use your personal information:
• to fulfill administrative functions associated with these services (for example billing, credit, fraud management and account management);
• to enter into contracts with you or third parties;
• to measure and improve Company Services and their individual features;
• in conjunction with your viewing habits and usage data, to improve your experience by recommending and delivering content (including editorial, marketing and advertising) we think you will find relevant and interesting;
• for other marketing and client relationship purposes, including promoting and marketing our products and services and those of our partners;
• to allow you to comment on content, and participate in games, competitions, or rewards programs;
• to provide you with customer support; and
• to respond to your enquiries, including resolving disputes about a Company Service.
When we collect your information, we may explain that we will use and disclose your information in other ways. For example, if you win a competition, we may disclose your information to relevant regulatory authorities and competition partners and publish your details in accordance with the competition terms.
We may also remove certain information or alter the information we collect about you so you can no longer be identified from that information. We do this so that we can use it or disclose it to third parties for other purposes.
We use the information we collect about you for the following additional purposes:
To improve our Company Services. By tracking your use of the site and the Company Services, and the delivery of our content to you, so we are able to improve our Company Services.
Research and data analysis. We may also use your information for research and data analysis to improve Company Services. We may do this research or engage a service provider to do this.
To allow service and content providers to assist us in providing and managing the Company Services. We may make your information available to certain third party service and content providers who help us manage or provide the Company Services or provide Company with related services. This might include providers of cloud services, website hosting service providers, debt collection service providers and direct marketing service providers. These third parties may be located in a range of different countries including the United Kingdom, United States of America and Singapore. Our agreements with these third party providers require them not to use your information except for the purpose for which your information was provided. We also require them to comply with relevant privacy laws.
To allow social sharing functionality. If you log in with or connect a social media profile with your Company Services account, we may share your personal information (including your user name, picture, tweets, likes and posts) with other Company Services users and your friends or followers linked to your social media profile. We may also share the same information with the social media service provider.
By logging in with or connecting your Company Services account with a social media profile, you authorise us to share your personal information with the social media service provider, other users and your friends or followers. You understand that the social media service provider may handle this information in accordance with its own privacy policy. If you do not want your personal information shared in this way, please do not connect your social media profile with your Company Services account and do not participate in social sharing on Company Services.
To interact with you on social media platforms. If you post publicly about a Company Service on a social media service, we may use your personal information to identify you as a user of a Company Service and interact with you in relation to the content of the post (e.g. service issue with a Company Service, feedback on a Company Service, etc.). You may decline to interact with us in this fashion at any time.
To provide co-branded services, features, offers and promotions. We may offer co-branded services, competitions or other promotions together with a third party (“Promotions”). When this happens, we may share the information you submit in connection with the Promotion with the third party, or with our service providers who assist us to host the Promotion. The third party’s use of your information will be governed by their own privacy policy. We or the third party will obtain your consent to share your personal information with the third party. If you do not provide this consent, you may not be able to access that Promotion.
To deliver relevant advertisements and content. Company and our advertisers may use the information we collect about you to provide you with relevant advertisements and content when you use Company Services. We may also use your personal information so that relevant advertising can be provided to you when you use services or visit websites of other organisations. In Section 8 below, we provide information about how to choose what advertisements you see when using the Company Services.
To develop consumer insights and enhance existing consumer relationships
We may combine information that we hold about you with information about you that we collect from other trusted businesses with whom you also have a relationship or from public sources and we may associate your browser and/or device with other browsers or devices you use. We may also share information we hold about you with those trusted businesses so that they can do the same thing.
We and those trusted businesses do this in order to enable the development of consumer insights about you so that each of us can serve you better. This includes being able to better understand your preferences and interests, personalise your experience, enhance the products and services you receive, and to tell you about products and services.
Where those insights are provided to others for their own marketing purposes, such insights do not contain any information that identifies you. We may also use third party service providers to undertake the process of creating these consumer insights.
To contact you. From time to time, we may send you promotional materials, notifications or other information which we think may interest you. For example, we may send you an invitation to participate in various activities (such as customer surveys) or special offers of ours and our partners.
To share with our related companies. Company may share your information with our related companies located in Australia, including Foxtel, Fox Sports and Foxtel Media. If we share your information with our related companies, they can use your information in accordance with this Privacy Policy. However, if you access or use a service provided by one of our related companies, you should consider the privacy policy of that company, as it may be different to this Privacy Policy.
To share with News Limited and its related companies. Company may share your information with News Limited and its related companies located in Australia or in other countries, including the United Kingdom and United States of America who may use it for similar purposes. How they use your personal information is subject to their privacy policies. If you do not wish us to provide your personal information to News Limited and its related companies, please contact us at privacyofficer@streamotion.com.au
To share with business partners. Company may share your information with business partners so they can send you marketing communications. This will only happen if you have expressly agreed to this.
To protect the rights of Company and others. We may share your information with other third parties where we are lawfully entitled to do so.
This includes when we have a reasonable basis to believe that sharing your information is necessary to:
• protect, enforce or defend the legal rights, privacy, safety, or property of Company, our related companies or their employees, agents and contractors (including enforcement of our agreements and our terms of use);
• protect the safety, privacy, and security of users of the Company Services or members of the public;
• protect against fraud or for risk management purposes;
• comply with the law or legal process in any country; or
• respond to requests from public and government authorities.
To complete a merger or sale of assets. If Company sells all or part of its business or assets, we may disclose your information to the party or parties involved in the sale transaction. We may also do this if Company is involved in a merger or transfer of all or a material part of its business. We may disclose your information prior to the sale, transfer or merger so that the party or parties involved can consider the transaction and complete any due diligence.
The Company Services may allow you to create multiple profiles on your account. If you allow others to access your account, they will be able to see your profile(s), which may include (and is not limited to) preferences, personal information (including phone number and email address) and watched content (by profile).
Everyone who has access to your account can access each of the profiles that are created. This means all profiles are able to be used, edited and deleted by anyone who has access to your account. You should explain this to others with access to your account, and if you do not wish them to use or change your profile, be sure to let them know.
5. HOW DO WE PROTECT YOUR INFORMATION?
We use reasonable measures to safeguard the personal information we hold about you from loss, theft and unauthorised use, disclosure or modification, including:
System security. We take reasonable steps to prevent unauthorised access to our online and computerised systems by using measures such as firewalls, data encryption, virus detection methods, and password and passcode restricted access.
Property security. At our business premises, we may engage security personnel and use ID cards to restrict access to those premises.
Staff training. We train our staff to handle your information in accordance with this Privacy Policy and applicable privacy laws.
Third parties. We take reasonable steps to ensure that third parties who store or assist us to store your personal information adopt appropriate security measures.
6. HOW DO WE HANDLE CREDIT INFORMATION?
In some circumstances we may be a credit provider to you. In these circumstances, the identification information we collect about you (your name, date of birth and address) is also “credit information” (as defined in the Privacy Act). We do not collect credit information from, or disclose it to, any credit reporting bodies.
We will handle your identification information that is credit information in accordance with this Privacy Policy. In particular, please refer to the following sections:
In particular, please refer to the following sections:
2. WHAT INFORMATION DO WE COLLECT?
3. HOW DO WE USE AND DISCLOSE YOUR INFORMATION?
7. HOW CAN YOU ACCESS YOUR INFORMATION?
9. OTHER IMPORTANT INFORMATION FOR YOU
7. HOW CAN YOU ACCESS YOUR INFORMATION?
If you would like to access, review, correct or update your personal information, you may contact us (see section 10). When you contact us, please provide your name and contact details (including your email address, address, and telephone number) and specify clearly what information you would like to access, review, correct or update. We may need to share your information with others who can help us respond to your request. We will try to respond to your request as soon as reasonably practicable. If we refuse your request we will generally tell you why.
Online advertising and targeting. You can block certain advertisements by blocking or deleting cookies in your browser settings. However, we use cookies and other tracking technologies to provide some of our Company Services and you may not be able to use these Company Services if you do this. We and some third party providers may use cookies and other tracking technologies to deliver targeted advertisements and experiences to you.To manage your personalised online advertising preferences, please visit our Personalised Online Advertising page here.
Direct marketing. If you do not want to receive promotional messages from us, you can email us at privacyofficer@streamotion.com.au or follow the unsubscribe instructions which we include at the bottom of our emails and text messages. If you have installed our app, you can stop push notifications by changing the settings in the app or on your mobile device.
If you have linked any of your social media profiles to your account for any Company Service, you can cancel that link by changing your account settings. If you need any assistance with changing your account settings, please contact us (see Section 10).
9. OTHER IMPORTANT INFORMATION FOR YOU
Updates to Privacy Policy. We may modify this Privacy Policy at any time. The date at the top of this Privacy Policy tells you when it was last updated. Any changes to this Privacy Policy become effective when we publish it online. If you do not agree with changes to this Privacy Policy, you may be able to terminate your account with us..
Location of Data. Some Company Services are hosted in and managed outside of Australia, including in the United Kingdom, the United States of America and Singapore. In dealing with us, you consent to this practice, understanding that your personal information may be accessible from or transmitted outside Australia.
Linked Services. Company Services (including Company’s website) may display links to sites operated by unaffiliated companies, and may carry advertisements or offer content, functionality, games, newsletters, competitions or applications developed and maintained by unaffiliated companies. We are not responsible for the privacy practices of these unaffiliated companies. Once you leave the Company Services or click an advertisement you should check the privacy policy of that company to understand how it will handle your information.
Collection of Personal Financial Information by a Payment Service provider. Sometimes we allow you to use an unaffiliated payment service to purchase a product or make payments for Company Services (“Payment Service”). If you use a Payment Service, you will be directed to the webpage for that Payment Service. Any information you provide when using a Payment Service may be collected and used by the Payment Service provider in accordance with that provider’s privacy policy. You should check the provider’s privacy policy to understand how it will handle your information.
Data Retention. Even after you cancel your account with us, we will retain your information for as long as we reasonably need it for the purposes outlined in this Privacy Policy. For example, we may retain your information to prevent fraud, or to maintain systems security. We may also retain your information if required or allowed to by law, regulation or relevant standards and codes of conduct, or to fulfil our contractual obligations to a third party. In certain circumstances, including where we are prevented by technical or systems constraints, we may not be able to remove all of your personal information.
If you share your information with a social media service (including by posting information to that service), this information may not be removed even after you cancel your account. If you delete your account with us, your account information may still be accessible by others for a short period of time because of the way that your information is stored on the internet.
Sensitive Information. We ask that you not provide us with any sensitive information (such as information about your racial or ethnic origin, religious or other beliefs, health, criminal background or trade union membership) when using Company Services, or otherwise. If you do provide us with any sensitive information, you consent to us collecting and handling that information in accordance with this Privacy Policy.
Complaint. If you think we have breached the Privacy Act 1988 (Cth) or other applicable privacy laws, you can contact us (see Section 10) to make a complaint. When you contact us, please include your name and contact details (including your email address, address, and telephone number) and clearly describe your complaint. We will need to share your information with others who can assist in responding to your complaint. We will contact you within 7 days to let you know the next steps in resolving your complaint and to obtain any further information we need to consider your complaint. As soon as reasonably practicable and in any event within 30 days, we will let you know our decision. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au).
If you have questions about this Privacy Policy, or to request a hard copy, please contact our Privacy Officer at:
Email: privacyofficer@streamotion.com.au
Mail: Privacy Officer, STREAMOTION, Locked Bag 9000 Crows Nest 1585
11. LIST OF INCLUDED COMPANIES
Streamotion Pty Limited (ACN 072 725 289)